Refund and Returns
Thank you for purchasing from our store. We specialize in supplying industrial equipment including CNC Equipment, Welding Equipment, Soldering Equipment, Metalworking Tools and Process Engineering Equipment for international customers.
We are committed to ensuring your satisfaction. This policy outlines the terms and conditions for returns, refunds, and exchanges.
Return Eligibility
You may request a return if:
~ The item received is defective or damaged
~ The item received is incorrect (wrong model/specification)
~ The item does not match the order confirmation
To be eligible for a return:
~ The request must be made within 7–14 days of receiving the product
~ The item must be unused, in original condition, and in original packaging
~ All accessories, manuals, and components must be included
Non-Returnable Items
The following items are not eligible for return:
~ Used or installed equipment
~ Items damaged due to improper handling or misuse
~ Custom-made or special-order products
~ Clearance or final sale items
Return Process
To initiate a return:
Contact our support team with:
~ Order number
~ Product details
~ Photos/videos showing the issue
Wait for approval and return instructions
Ship the item to the designated return address
Important: Returns sent without prior approval may not be accepted.
Refund Policy
Once your return is received and inspected:
~ Approved refunds will be processed within 2–7 business days
~ Refunds will be issued via the original payment method
Refunds may be partial or denied if:
~ The item is not in original condition
~ Parts are missing
~ Damage is not due to our error
Shipping Costs
Defective / incorrect items: Return shipping costs will be covered by us
Customer-related returns: Shipping costs are the responsibility of the customer
Original shipping fees (if any) are non-refundable
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same product, please contact our support team.
International Orders
For international returns:
~ Customers are responsible for customs duties, taxes, and clearance fees
~ Ensure proper packaging to avoid damage during transit
~ We recommend using a trackable shipping service
Warranty Claims
Some products may come with manufacturer warranties.
Warranty claims may be handled separately according to the supplier’s terms.
Contact Us
For any questions regarding returns or refunds, please contact our support team:
Email: dormaequipment@gmail.com
Phone: (+62) 859-7756-3292
Policy Updates
We reserve the right to update this policy at any time without prior notice. Please review this page periodically for changes.